Product Care

CARE: Our tags are waterproof, but just like any gear they can get damaged if bitten/chewed on or subjected to harsh weather conditions for prolonged periods of time.  Leaving resin submerged in water for long periods of time can cause it to become cloudy.  Leaving tags in bright sunlight for too long can potentially fade the colors or cause yellowing of the resin.

To clean, rinse with water and wipe dry with a soft cloth or tissue.  Avoid harsh chemicals as this will destroy the resin.  

DISCLAIMER: Always monitor your pet while wearing their Kona & Ash tags.  We are not responsible for any damage incurred by negligence or misuse.

Resin is not chew proof.  Do not leave your pet unattended with the tag (don't let them chew or ingest the tag). Although resin tags are very durable, they are not chew proof.  We are not responsible for chewed tags or harm to your pet. 

Banging tags against rocks or metal can chip the resin and lead to scratches.  While our tags are durable, they are not indestructible.

Always be sure to double check your split ring for separation. We are not responsible for lost tags.

All sales are final.  No refunds/exchanges unless there is an error on our part.